FAST IN-GAME PICKUP
9:00 AM - 11:00 PM Pacific Standard Time (PST) every day!
All items guaranteed to work online!
Have a question? Click on the chat bubble to start a live chat and get an answer in less than 10 minutes!
How does it work?
1) Register a NookVault Account (Recommended)
Registering for an account allows you to manage your orders and provide us with a better way to contact you in case an issue arises.
2) Place Your Order
Choose the items/services you would like from our website and once you have, please head to checkout. We are constantly adding items to our site's catalogue so please stay tuned for new items!
3) Hop on Live Support
To access live support, please click on the hovering chat button on the bottom right hand side of the window. If you order during our store hours, 9 AM - 11 PM Pacific Standard Time (PST), expect a reply within 15-30 minutes depending on how many orders we have in our queue. Our team will pull up your order using your first & last name OR email address and begin preparing your order. If you order after store hours, we will get back to you during store hours.
4) Deliver Your Order Within 15 Minutes - 30 Minutes
After the staff member has finished preparing your order, they will ask you for a dodo code to fly to your island and deliver your order to you. If it is an island or villager order, a staff member will provide the dodo code for you to come to their island!